Just like in made-to-measure tailoring – which is, of course, our domain as Atelier Munro – do you also build very close relationships with your customers as a high-end watch brand?
Absolutely, the target group for an Ateliers de Monaco watch is people who can buy almost anything. Which makes it very crucial, especially as a new brand, to be able to explain very precisely and specifically what makes your product distinct. In that same vein, we also believed very much in extraordinary service and close contact between the customer and maker. We’ve always been committed to that and it became a huge asset that I, as the CEO, was also a watchmaker myself. Moreover, we had a very clear focus on quality. Compared to the big brands, we couldn’t afford any production errors. When those happen at a brand with high production volumes, no one really hears about it. For us, it would have been disastrous for our reputation in those early years. Fortunately, it never did happen, partly because of our enormous emphasis on quality. And I brought that same approach and philosophy with me to Christiaan van der Klaauw.
How did you end up back in the Netherlands with Christiaan van der Klaauw?
Eventually, Citizen Group took over Peter and Aletta’s whole company, which included Ateliers de Monaco and Frederique Constant, among others. Things changed then. They employed some 20,000 people, which turned my role into much more of a managerial position. The element of entrepreneurship, which I had always enjoyed enormously, disappeared completely. That said, I found it very instructive to be involved on that scale. But I soon decided it wasn’t for me. I missed the space for creativity and initiative, so the time had clearly come for my next step.
I have 3 kids and my wife suggested at one point that she’d like to return to the Netherlands. Then the pandemic came and that may have given us the final push. At first, I didn’t have a definite plan, professionally speaking. I continued to fly back and forth to Geneva every week for a while. But after a year or so I heard somewhere that the then-owners of Christiaan van der Klaauw, Daniël and Maria Reintjes, were looking for a successor. Fast-forward a few months and we came to an actual agreement. That was 2 years ago now.
What was it like to return to the Netherlands?
It was a very interesting experience. I had gone from a small town in Twente to Amsterdam to study, but left for Switzerland immediately after my studies. I’d never had a job or even my own house in the Netherlands. Actually, a lot was new to me. Which made it all very special.
And what was it like returning to the company you had once observed as a student in Christiaan’s garage?
It was very nice to see what Daniël and Maria, together with Christiaan, had built with the company. Both at the product level – rewarded with the Grand Prix d’Horlogerie de Geneve in 2021 – among others. Also, in terms of marketing collaborations, such as with the world-renowned jewelry house Van Cleef & Arpel. But it remained a diamond in the rough, in my eyes. Christiaan van der Klaauw has a unique proposition thanks to its focus on astronomy – which is actually the basis of all Western timekeeping. How we go about that, including with our planetarium watches and our watches with 3D moons – no other watch brand does that! The commercial evolution that would be necessary to actually make that available worldwide is where I saw the greatest potential for the brand. And I had a very concrete vision for that, based on all the experience I gained in the years before I joined the company.