Terms and conditions
Terms and conditions
INTRODUCTION

1. These Terms and Conditions (“Terms”) are applicable to all purchases by clients (“client”, “you” or “your”) by a companies within the Munro group of companies (meaning Selfmade Group B.V., AM Customade Clothing Inc., and all their affiliates and subsidiaries) and (“Munro”, “we”, “us” or “our”) made online through our website

Company details:
Munro Inc.
228 East 45th Street Suite 9E
New York NY 10017 United States
T 1 646 517 8700
EIN 36-4859206
ACC NR 7813653901
BANK First American Bank
ABA NR 071922777
HSR 6310227
E: info@ateliermunro.com
account

2. Certain features or services offered on or through our Website may require the client to register an account. You represent that you are of legal age to form a binding contract and are fully responsible for your activities on the Website (financially or otherwise), including the possible use of the user name and password. You further represent that any information you enter on the Website is accurate, current and complete. You are solely responsible for any and all activity on your account as a result of failing to keep the information secure and confidential.

Orders

3. You complete your order by accepting these Terms and completion of the payment process. Once your order has been received by Munro you receive an order confirmation and receipt of payment sent to the e-mail you provided to us. With this we communicate to you that we have received your order and payment. Munro reserves the right at its discretion to accept, refuse, place on hold or cancel any order you submit to us for example due to unavailability of fabric or any other circumstance. The client is obliged to immediately report to Munro any inaccuracies in payment data provided or stated.

4. You are responsible for the accuracy and completeness of information provided when submitting the order, including fabric selection, sizes and customizations. As set out below, for all Custom Made products, a limited return policy is applicable.

5. When Munro requires additional information from you after receiving your order, Munro may contact you to complete the information. Munro reserves the right to place your order on hold or to cancel your order when the requested information is not provided as requested or is incomplete. The status of the order can be checked by logging into your account on our Website.

Return/Refund Policy

6.Standard ready to wear products : When purchasing standard ready to wear products (“Ready to Wear”) on our Website, you have the right such products for refund or credit within 30 days of your receiving the product(s).

7.Custom made tailored products : Clients ordering Custom Made Products may cancel the order within 24 hours of placing the Order for a full refund. Further, clients have a limited right to return any Custom Made products within 14 days after the order has been delivered to the client ONLY in the event the product does not conform to the material or size specifications in the order placed by the client. In this case, Munro will refund the purchase price or produce and deliver a Custom Made Product according to the specifications. Acceptance of a return under this clause is in the discretion of Munro, and Munro shall not be obliged to accept the return of client made products, except for when the reason of the return is directly resulting from a fault of Munro.

8. For all returns, the client shall treat the product and its packaging with great care. The client may only handle and inspect the product in the same way they would be allowed in a shop - for fitting purposes. The client is not allowed to wear the product outdoor or for any purpose other than fitting. The product may not be returned otherwise.

9. All returns must be made by means of the return form provided by Munro. The client must return products with all relevant accessories and in the original state and packaging in accordance with the instructions provided by Munro.

Reimbursement

10. Provided Client complies with the foregoing, Munro will refund the purchase price within 14 days following receipt by Munro of the product.

Fit Profile / Measurements

11. After the order has been placed by the client, Munro adds the client’s measurements (“Fit-Profile”) to the order. The Client hereby gives Munro permission to re-use his Fit-Profile for the execution of the order.

12. In the event that Munro does not have an existing Fit-Profile of the client, the client will be requested to submit his measurements by e-mail or telephone. Munro only accepts measurements that taken by Munro partners. Only to the extent necessary, Munro and the client will make an appointment to measure the client’s measurements at a location agreed with Munro.

13. When the client provides Munro with measurements that are self-taken or taken by a third party not instructed by Munro, the client bears the risk for the correctness and accuracy of those measurements.

Product Information and availability

14. The information and content on our website(s) can contain errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability. Munro reserves the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice, even after you have submitted your order.

15. Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. Munro cannot guarantee availability of a specific product and reserves the right to remove any product from the Website or change its availability for purchase at any time, including after you submit an order. In the event Munro cannot supply a product or a specific fabric you ordered, at its sole discretion, Munro will: i) contact you to select a different fabric for your garments; or ii) cancel the order and pay a refund of your purchase price. If the new fabric selected has a different price than the fabric originally selected, Munro will pay a refund or charge you the difference accordingly.

16. Munro reserves the right to determine, in its sole discretion, what products will be available on the Website.

Delivery

17. We will take great care when processing orders for products and services. If we accept the order, we will do our best to deliver the order as soon as possible. The place of delivery is deemed to be the address that you make known to us when placing the order. Delivery can be made to an address as indicated by the client or a shop. Munro will send you a notification by e-mail including when available a tracking number, when the order has been sent to the delivery location submitted by you and stated in the order confirmation.

18. If delivery is delayed or if full delivery is not possible client will be so informed within 30 days after the order was placed. In this case, the client has a right to cancel the order free of charge. Munro will immediately refund the amount paid.

19. The risk of damage and/or loss of products rests upon Munro up to delivery unless explicitly agreed otherwise. Munro will not be held responsible for any shipment or delivery delays, whether or not caused by the client due to unavailability to collect the delivery, incorrect delivery information, or unwillingness to pay required customs when applicable.

20. Shipping costs are indicated during the booking process on the Website and paid by the client with the completion of the order. Additional shipping charges and duty/customs may apply depending on the country of residence of the client, which shall be the sole responsibility of the client as the importer of record.

PRICES

21. Prices at the Website are displayed in CAD and are excluding of VAT. Client shall be responsible for any currency conversion or payment fee charged by their payment provider or financial institution when making the payment.

22. Prices at Munro’s Website are subject to change. Munro reserves the right to change prices for products at its Website at any time.

Disclaimer

23. Munro makes commercially reasonable effort to display as accurately as possible the information and colours of our products and fabrics available on our Website. We always strive to show the colours and shapes and characteristic features of each product. However, due to digital rendering of images on the internet, the display of the colours may vary according to the colour settings of the client’s computer monitor and result in deviations from the actual colours. Munro does not guarantee that the correct product colour or texture will be accurately displayed on your device screen.

Limitation Of Liability

24. Munro shall not be liable under any circumstances and specifically disclaims all liability for and against and claims of damages made or incurred by client resulting from any failure to deliver any product on time.

25. Munro shall not be liable to client or any other party for any loss, damage, or injury that results from the use of products unless the loss or damage results directly from the intentionally tortious or fraudulent acts of Munro. In no event shall Munro be liable to buyer or any other party for loss, damage, or injury of any kind or nature arising out of or in connection with these terms and conditions, or any agreement into which they are incorporated, or any performance or nonperformance under these terms and conditions by Munro, its employees, agents or subcontractors, in excess of the net purchase price of the products actually delivered to and paid for by client hereunder.

Force Majeure

26. Every instance of Force Majeure will lead to the suspension of the obligations that are affected by the force majeure event and the party affected by the force majeure shall not be liable as a result of the inability to meet such obligations. Munro shall not be liable for any failure arising out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, interruption of means of communication, affecting either Munro or its suppliers.

PRIVACY

27. The Munro Privacy Statement applies to use of the Website, and its terms are made part of these Terms by this reference. To view the Munro Privacy Statement click here.

28. Munro reserves the right to change or update the Terms from time to time. The current version of the Terms will be displayed on the Website from the date on which any changes come into effect.

29. In the event client is not satisfied with any product or service, client may file a complaint at the service department at or at service@ateliermunro.com. This should be done within fourteen (14) calendar days following the day client discovered or should have discovered the complaint.

Governing Law/Venue

30. This Agreement (and these Terms) will be governed by and construed under the laws of the Province of Ontario, without regard to its principles regarding conflicts of law. The parties disclaim the United Nations Convention on Contracts for the International Sale of Goods in its entirety. Any action or proceeding between the parties relating to this Agreement shall take place in Toronto, Ontario and the parties hereby waive any objection to that forum. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. Buyer agrees to pay court costs and reasonable legal fees incurred in the collection of any unpaid balances whether or not suit is filed. In the event of any litigation arising out of this Agreement or its enforcement by either party, the prevailing party shall be entitled to recover as part of any judgement, reasonable attorneys’ fees and court costs.